How hospital patient satisfaction scores pushed doctors to overprescribe #healtheducation #doctor
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YouTubeAddiction 101
How hospital patient satisfaction scores pushed doctors to overprescribe #healtheducation #doctor
Did "customer service" culture break modern medicine? 🩺📉 In the early 2000s, hospitals began being graded (and paid) based on Patient Satisfaction Scores (HCAHPS). One of the most influential questions was: "How often did the hospital staff do everything they could to help you with your pain?" In this video, we explain how this created a ...
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