A homeless man explains why it’s so difficult to accomplish anything while working in social services — and why burnout is so common. After interviewing several thousand homeless individuals, I’ve noticed something surprising: many of them have a deeper understanding of how the social service system actually works than the people employed within it. They’re able to speak openly about the flaws because they’re not the ones whose jobs depend on the system — they’re the ones it was built to serve.
1:44
A homeless man explains why it’s so difficult to accomplish anything while working in social services — and why burnout is so common. After interviewing several thousand homeless individuals, I’ve noticed something surprising: many of them have a deeper understanding of how the social service system actually works than the people employed within it. They’re able to speak openly about the flaws because they’re not the ones whose jobs depend on the system — they’re the ones it was built to serve.
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