Delighting customers takes work. VoIP phone providers are not exempt. The product must deliver as promised. It requires a stellar warranty. And copious amounts of support must be in place. And ...

VoIP technology uses a broadband internet connection to transmit phone calls. Learn VoIP's features and everything you need to know to implement VoIP.

Many factors are driving multivendor VoIP networks, and those with multivendor networks typically are faced with managing different vendors’ equipment not only in their headquarters, but also in ...

Picking 25 established unified communications and VoIP providers the IT channel absolutely, positively needs to know? It's hardly an exact science. You'll notice that we have focused our attention ...

Here’s where to turn when selecting a VoIP provider. Many of these vendors will be familiar, since most also sell legacy phone systems Most of these vendors offer a mix of TDM-based and VoIP products ...

All too many voice-over-IP (VoIP) vendors want to sell you “complete solutions,” from the telephone on your desk and voice mail to the wide-area connectivity between your sites and to the public ...

The main challenge: Even if an enterprise wants to interconnect different IPT islands, there is no real incentive for two different vendors to interoperate. VoIP/IPT systems have proliferated to the ...