A lawsuit against MTN, Airtel, and UCC in Uganda exposed how internet shutdowns fall outside SLAs, leaving users without any ...

Teagasc has signed a new Memorandum of Understanding (MOU) and updated Service Level Agreements (SLAs) with Ireland’s three Private Agricultural Colleges: Gurteen College, Salesian Agricultural ...

Three of the six vessels in the Aker QRILL Company's fleet. Photo courtesy Aker QRILL Company "A service level agreement is first and foremost a long-term partnership. It allows us to work side by ...

The shared responsibility model (SRM) plays a central role in defining how security and operational duties are split between cloud providers and their customers. However, when this model intersects ...

As organisations increasingly rely on cloud services to drive innovation and operational efficiency, chief information security officers (CISOs) face a persistent challenge: what happens when a cloud ...

Abstract: Vehicular Ad-hoc Networks (VANETs) and in-vehicle networks offer complementary perspectives on Intelligent Transportation Systems (ITS), enabling communication between vehicles and within ...

Information technology is essential to the security of Sacramento State. Through the VP & CIO's delegation of authority to coordinate our collective campus IT environment - currently centralized (IRT) ...

A fresh dispute has emerged between berth operators and shipping agents over the Service Level Agreement (SLA) following the decision to increase berth handling charges (on-board container handling ...

As part of the college’s mission to promote excellence and innovation in teaching, learning, and scholarly and creative endeavors, CMDI offers the community secure, flexible, and industry-standard ...

Protecting your network chromatography data system (CDS) data is critical and a service level agreement (SLA) with your IT provider is vital. What should be included? Are SLAs for in-house IT and SaaS ...

When businesses deal with various cloud providers, hardware vendors, and third-party IT service providers, meeting set service level agreements (SLA) is challenging. Downtime guarantees that are out ...