Amazon's relentless focus on customer happiness drives its success in retail and cloud services. Click here to find out why ...

If you work in one of these industries, what's the most entitled thing a customer has said to you or asked you? Maybe you ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

As artificial intelligence shapes industries like healthcare, finance, and manufacturing, the retail sector is also set for ...

N Brown Group has promoted Clare Empson to the new role of chief customer operations officer as part of the UK clothing and footwear digital retailer’s focus on enhancing customer experience.

What themes will we be seeing in the retail tech space over the next year according to the 2025 National Retail Federation’s Big Show?

With wallets still tightening, consumers have been careful about where they spend their dollars dining out. Guests worldwide ...

Continue to protect other people. Please stay home if you have any cold or flu symptoms. Wear a mask if you need to leave home. Talk with your doctor now if you're at higher risk. You may need a PCR ...

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Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

There’s often a heavy service component ... Where do you see it having the biggest impact in terms of retail design? Kato-Yokoyama: I think people will be using AI to educate and train customer-facing ...

An in-house service is to be provided by Torridge District Council so people can get help face-to-face with their day-to-day bills. The council will begin a 12-month pilot with a full-time advisor ...