Award-winning BSS platform now seamlessly incorporates virtual generative AI agents, empowering telcos with operational efficiency, reduced costs and ...

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

Tailored Brands is adding to its C-suite. The parent company of Men’s Wearhouse, Jos. A. Bank, Moores and K&G Fashion ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

Over the past decade, dealers have invested significantly in technology to support and strengthen their sales process.

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

In the competitive realm of financial services, personalized marketing is not just beneficial—it's transformative. McKinsey's ...

We recently published a list of 10 AI News and Ratings Making Waves Around Wall Street. In this article, we are going to take ...

McKinsey is notorious for its demanding workload, with even entry-level analysts working 12 to 15 hours a day. One former employee told BI that the experience took a toll on her mental health but ...

“McKinsey's research on shareholder returns shows that customer experience leaders are ahead of their competitors by 20 percentage points for life insurance and 65 percentage points for P&C insurer ...