The sooner an organization realizes this as an architectural imperative, the sooner they will be able to capture the ...

Although HMRC says performance is improving, progress has been gradual. In 2024-25, the department answered 71.5 per cent of ...

The bank's AI-based virtual assistant, which began development 10 years ago, is now used by 42 million customers and more than 200,000 employees. It does everything from sending wire transfers to ...

Explores a framework for understanding how customers experience and engage with your business.

A community group in Kent is hosting a meeting saying it "demands answers" from South East Water (SEW) and regulators about ...

(NEXSTAR) — A customer of the East Coast-based bus service BestBus, formerly known as DC2NY, says an overnight ride from New ...

According to industry leaders, players need to move beyond adrenaline marketing, where the proposition is less about racing ...

A strategic look at allocating paid media budgets across the funnel, with evidence-backed models and practical guidance for ...

A number of travel companies want you to pay extra to bypass the bot and talk to a human. The Travel Troubleshooter opines on ...

As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

A small portion of the utility’s customers still rely on the in-person service, but the utility says there are several ...

Google has unveiled Universal Commerce Protocol (UCP), a new open standard for AI-powered shopping, developed with Walmart, ...