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What is interactive voice response?
Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...
Discover how federal leaders are leveraging AI, data and design thinking now to simplify services, scale personalization and build trust. Discover insights from CBP, ITA, State, VA and more in ...
LONDON, SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, QC, Jan. 21, 2026 (GLOBE NEWSWIRE) -- CallTower, a global leader in unified communications, contact centre, and collaboration solutions, has ...
The four-month strike by 700 nurses and case workers at Henry Ford Health’s Genesys Hospital in Grand Blanc, Michigan has entered a new and dangerous stage. Hospital management has sent a threatening ...
With this vintage gadget you can transport yourself back to the 1960s, 70s and 80s when phones only looked smart. Tired of modern life and yearning for the old days when a phone was a phone and not a ...
Extends Genesys Cloud footprint with full-service cloud regions in Singapore and Mexico, with plans for the EU Sovereign Cloud and Saudi Arabia to expand secure, compliant access worldwide Achieves ...
Genesys Recognized as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment Genesys, a global cloud leader in AI-Powered ...
Nurses on the picket line at Henry Ford Genesys Hospital in Grand Blanc, November 2025. As 800 nurses at Henry Ford Health Genesys hospital in Grand Blanc, Michigan, near completion or their third ...
Losing your phone can leave you in panic mode, especially when the battery dies. The good news is that both Apple and Android offer built-in tools that help you track a missing device even when it is ...
You may underestimate how frequently you look at your device, and you may be paying a price with more attention and memory lapses. For many of us, checking our phones has probably become an ...
Henry Ford Genesys Hospital said Wednesday that it will begin implementing some of the proposed terms, including a salary increase for nurses, amid the ongoing contract negotiations. This comes as ...
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