Employees are concerned about the economy and the effect of workplace changes, but see AI as a force for good amongst these uncertainties. This is a primary conclusion of a report by Ruder Finn into ...

Communication, professionalism, and adaptability are the three traits employers say will matter most in a tight 2026 labor market ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

ST. CLAIR COUNTY — An Alaska-based firm will pay $3.5 million to settle allegations that it faked customer surveys to get more business through a program administered at Scott Air Force Base, federal ...

The American Customer Satisfaction Index results are based on surveys from random customers. High monthly auto payments over longer loan terms could challenge future results. Subaru took the top spot, ...

Customer satisfaction is crucial to a successful business, but measuring it has become too inconvenient for some. Mom Worried If New Rescue Dog Had ‘Bonded’ With Baby, Then She Caught Them Two ...

One of the primary sales pitches that CCaaS vendors give to prospective customers with customer-facing demands is that AI can be used to provide a fulfilling experience to the people who need a ...

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws near, ...

If we ask our employees open-ended, probing questions and are willing to have an open mind to not only ‘hear’ what they have to say but really ‘listen’ to their feedback — with zero ego attached — it ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min The study polled 12,000 people ...