Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance automation and human support.

For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have ...

Spam calls, junk fees, and customer service hassles are draining $165 billion a year from Americans, according to a new report. Here’s what you can do about it.

Many other fake invoices have been seen, claiming to be from PayPal for items like computers, jewelry, and clothing.

We want to be a long‑term partner to the families who make this city such a special place”— General ManagerPERRY, GA, ...

Astound — a telecommunication provider focused on internet, Wi-Fi, mobile and television services — employs about 270 people in the Lehigh Valley, among thousands of workers nationwide.

Leadership Appointment -- Stephen Tadlock named CEO of Cactus International.

Owens Corning (NYSE:OC) Q4 2025 Earnings Call Transcript February 25, 2026 Owens Corning misses on earnings expectations. Reported EPS is $-11.5404 EPS, expectations were $1.36. Operator: Good morning ...

Swedish fashion company H&M Group plans to lay off 181 workers from its downtown Chicago customer service call center, according to a notice filed with the state last week.

In response to growing customer outrage over high energy bills, the Indiana Utility Regulatory Commission announced Wednesday that it will conduct an investigation into affordability for the state’s “ ...