The Ministry of Municipality’s Customer Service and Unified Call Center Department delivered a total of 984,787 services in 2025.

Swedish fashion company H&M Group plans to lay off 181 workers from its downtown Chicago customer service call center, according to a notice filed with the state last week.

A viral TikTok shows a Spectrum customer service rep yelling and berating a caller who tried to cancel the service.

Spam calls, junk fees, and customer service hassles are draining $165 billion a year from Americans, according to a new report. Here’s what you can do about it.

For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have ...

Guidance for Next Quarter (Q2) -- Revenue of $212 million to $220 million, operating margin between 22% and 24%, and non-GAAP ...

Jack in the Box — the fast food chain known for its Sourdough Jack burger and deep-fried tacos — is facing significant business challenges, with a tanking stock and waning customer base. Shares of the ...

Significant computer network problems are impacting the operations of the Lawrence Journal-World, resulting in some customer service changes for this week. Customers of the newspaper are asked to ...

Q4 2025 Earnings Call February 25, 2026 8:30 AM ESTCompany ParticipantsDavid TomljenovicAjay Virmani - Founder & ...

Executives say it’s all about learning how to better run their businesses, but some corporate watchers question if this is ...

The Social Security Administration (SSA) is rolling out a major change to the way it handles customer service.

Adopting a learner’s mindset, staying in close customer dialogue and digging beneath surface feedback can turn real-world insights into repeatable competitive advantage.