Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance automation and human support.

Mother-of-three Elena Di Fiore had already dropped off her hire car and arrived at Melbourne Airport for her flight to Albury when she learned about the change.

Discover how AI is changing business operations, along with its downsides and challenges, including ethical concerns, skill gaps, and unhappy customers.

Customer loyalty is on the decline. Businesses need to return to a trust-building playbook as old as time by focusing on consistency and transparency.