IT Max Global and Microsoft UAE showcased how agentic AI and Copilot technologies are transforming customer experience from ...

A new compliance challenge is emerging faster than most organizations are prepared to handle: the capture, retention and governance of AI interactions.

Service has reached a true AI value inflection point. Organizations no longer have to choose between efficiency and experience. AI model performance has improved dramatically, and agentic systems are ...

Recognition highlights Stratus' industry-leading responsiveness, satisfaction, and customer loyalty for the second ...

Liveops Recognized with Stevie Awards for Customer Service Training Scottsdale, United States - January 31, 2026 / ...

Long checkout waits are seen as a retail failure, yet some shoppers choose slower lines for personal service, reshaping how checkout experience drives loyalty.

Strengthen your customer relationships by addressing these eight key customer experience failures. Poor problem resolution, ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

Artificial intelligence (AI) is set to handle nearly half of all customer service interactions in Singapore within the next two years, but businesses risk alienating customers if they fail to explain ...

Sophie Live evolves remote visual assistance from human-only video support to intelligent-first service, using proprietary Visual AI models to assist service agents and improve outcomes with every ...

The lion’s share of consumers — 78% — say they interacted with AI or automation during their holiday shopping, whether through delivery notifications, return systems or virtual assistants, according ...