People had voiced concern over Olive's tendency to break into routine customer interactions with fictional details about its life and family.

There's a reason scammers don't say anything when they call you, at least not right away. Here's how to deal with these sneaky calls.

I may be angry (and have every right to be), but I always take a deep breath before I get on the call so I can come in calm. I remember that the customer service rep isn't the person who created the ...

Depending on where you live, you might be stuck with one internet provider. See how bad yours is on Consumer Reports.