SAP rebrands Emarsys as Engagement Cloud with plans to expand into enterprise-wide orchestration - SiliconANGLE ...

Rural fiber broadband leader Conexon today announced its Internet Service Provider (ISP) entity, Conexon Connect, has received the first federal Broadband Equity, Access, and Deployment (BEAD) funding ...

NETSCOUT® SYSTEMS, INC. (NASDAQ: NTCT), a leading provider of observability, AIOps, cybersecurity, and DDoS attack protection solutions, today announced how its 5G observability solutions give ...

51% of U.S. small businesses have now adopted AI for customer service, but 83% would still prefer speaking to a real person rather than an AI. Businesses risk losing trust, sales and customer loyalty ...

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NEW ORLEANS — Louisiana Office of Motor Vehicles customer service centers are back online after a statewide network outage briefly disrupted services. According to the state's Office of Technology ...

Explore 6G predictions and discover how future connectivity will revolutionize industries, everyday life, and global communication with ultra-fast, intelligent networks. Pixabay, geralt 6G technology ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

WEST DES MOINES, Iowa--(BUSINESS WIRE)--ITA Group’s new study shows that emotional connection can drive up to eight times more visits and sales from customers. The study, which analyzed loyalty ...

Siemens has released its Sinec Secure Connect network technology, which the company claims is the first zero trust security platform designed specifically for operational technology (OT) networks. The ...

Hear directly from federal leaders on what it takes to modernize the customer journey—end to end. Federal agencies are taking the next step in their customer experience strategies, and using ...