Boarding a plane has become ‘elitist,’ passengers say — but airlines profit off premium travelers paying for priority status ...

Around 1.5 million bottles of stain remover sold at stores, including Walmart and Target, have been recalled over fears they ...

Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to ...

A Verizon staffer talks compensation — and offers a curious emoji.

Verizon says it's working on a solution for the national service disruption many customers experienced on Jan. 14.

Megan Smith, 24, has been granted permission to keep running Luco Wellness from her grandparents' garden in Norfolk - despite ...

Though the city handed over curbside recycling pickup to an industry run agency on Jan.1, city councillors are still feeling ...

The service industry "is being defined by a dramatic escalation in rage, uncivility, crises responses and class-based tensions," a new report finds.

INDIANAPOLIS — A restaurant employee is under arrest after allegedly pulling a gun on an angry customer who refused to leave. According to court documents, Indy metro police officers were called to ...

It's a shame that customer service doesn't always get the respect and attention it deserves because it's among the most important ingredients in any business's success. There's no better marketing ...