If you work in one of these industries, what's the most entitled thing a customer has said to you or asked you? Maybe you ...

Attention-grabbing campaigns might bring customers in, but it’s the experience that keeps them loyal. Retailers need to ...

With expertise spanning operations, HR, digital transformation, customer service, and leadership, these individuals have been carefully selected to celebrate and champion the heart of the retail ...

Noticing that a customer is looking for a specific item or offering assistance before they ask — shows customers that they ...

As artificial intelligence shapes industries like healthcare, finance, and manufacturing, the retail sector is also set for ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

The incident, shared on Reddit by user MikeyOTB, describes how a father and his son entered the store just minutes before closing time, setting off a tense exchange. The original poster (OP) explained ...

There’s often a heavy service component ... Where do you see it having the biggest impact in terms of retail design? Kato-Yokoyama: I think people will be using AI to educate and train customer-facing ...

Amazon's relentless focus on customer happiness drives its success in retail and cloud services. Click here to find out why ...

When we think about working for a retail company, we usually think about working in-store, helping customers, or possibl ...

The Esaad Card is a unique loyalty program offering exclusive benefits and discounts across the UAE. Designed primarily for ...