If You Hate Change, Amazon Is Right Up Your Alley, But The Reason May Not Be Obvious
Amazon's relentless focus on customer happiness drives its success in retail and cloud services. Click here to find out why ...
Tailored Brands Adds Chief Customer Officer to Its C-Suite
Tailored Brands is adding to its C-suite. The parent company of Men's Wearhouse, Jos. A. Bank, Moores and K&G Fashion ...
Retail Media Forces Brands To Rethink Shopper Marketing—Not Replace It
Leading brands are finding success by integrating traditional shopper marketing expertise with new digital capabilities, ...
How Can Financial Firms Leverage AI To Transform Customer Service?
As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...
Money blog: Major lender cuts mortgage rates below 4% for first time in 2025
Every Tuesday we get an expert to answer your Money Problems. Today we hear from a reader whose company is passing down the ...
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American Airlines appoints chief customer officer
American Airlines has named veteran company executive Heather Garboden as senior vice president and chief customer officer, ...
Money blog: Liam Gallagher reacts to Oasis fans whose tickets have been cancelled
Liam Gallagher responds to Oasis fans seeing their tickets cancelled, phone users have been warned to check half-term roaming charges - and we're relaunching our Women in Business series, where we ...