Trust is built through genuine human connection, so AI should support human service — not replace it.

GoTo, the leader in cloud communications and IT, today announced powerful new advancements to GoTo Connect for Automotive, ...

Why the most overlooked part of the customer journey determines whether people stay, leave or talk about you.

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

A number of travel companies want you to pay extra to bypass the bot and talk to a human. The Travel Troubleshooter opines on ...

The sooner an organization realizes this as an architectural imperative, the sooner they will be able to capture the ...

If 2023-2025 were the years AI entered the conversation, then 2026 will be the year retailers learn how to operationalize it.

Got a question about Starlink? Ask the new Grok-powered chatbot on Starlink.com.

An influx of federal retirees due to the Deferred Resignation Program and other separation programs has led to a litany of ...

The bank's AI-based virtual assistant, which began development 10 years ago, is now used by 42 million customers and more than 200,000 employees. It does everything from sending wire transfers to ...

Retooling cybersecurity for data theft, Apple may make Siri an AI chatbot, Blue Origin plans satellite internet.