GoTo, the leader in cloud communications and IT, today announced powerful new advancements to GoTo Connect for Automotive, ...

Ever feel like customer service is designed to make you give up? Author and customer experience expert Amas Tenumah explains ...

An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.

A number of travel companies want you to pay extra to bypass the bot and talk to a human. The Travel Troubleshooter opines on ...

The sooner an organization realizes this as an architectural imperative, the sooner they will be able to capture the ...

An influx of federal retirees due to the Deferred Resignation Program and other separation programs has led to a litany of ...

Dawn-Maria France says it is 'nearly impossible' to get through to the taxman ...

The bank's AI-based virtual assistant, which began development 10 years ago, is now used by 42 million customers and more than 200,000 employees. It does everything from sending wire transfers to ...

Retooling cybersecurity for data theft, Apple may make Siri an AI chatbot, Blue Origin plans satellite internet.

A strategic look at allocating paid media budgets across the funnel, with evidence-backed models and practical guidance for ...

(NEXSTAR) — A customer of the East Coast-based bus service BestBus, formerly known as DC2NY, says an overnight ride from New York City to Washington, D.C. turned into a nightmare — after the bus’s ...