I may be angry (and have every right to be), but I always take a deep breath before I get on the call so I can come in calm. I remember that the customer service rep isn't the person who created the ...

Your worst moments will become your greatest opportunities for building true customer loyalty.

The government has ordered two restaurants in Patna and Mumbai to refund mandatory service charges levied on customers. This action follows investigations revealing violations of consumer rights and ...

Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.

Guard your personal information carefully. If someone calls you unexpectedly and asks you to “verify” your personal ...

The debate around mandatory service charges on restaurant bills has come back under the spotlight after the Central Consumer ...

Insurance.com reports that Boomers value policy options, while Millennials excel in digital satisfaction. All generations are ...

The Motor Ombudsman has reported a 14% rise in used car disputes in 2025, alongside a warning that good customer service remains paramount for retailers as used car transactions climbed to nearly ...

Investors are rightfully nervous as AI-native companies pop up, adapt, adopt, and build technology much faster than a traditional SaaS company can move. SaaS companies are, after all, themselves the ...

A whopping 85% of men experience significantly thinning hair by age 50, and two-thirds experience noticeable hair loss by age ...

Burger King is testing an AI chatbot called Patty to monitor employee politeness and assist operations, sparking online debate over workplace surveillance, privacy, and the growing role of AI in ...