Employees are concerned about the economy and the effect of workplace changes, but see AI as a force for good amongst these uncertainties. This is a primary conclusion of a report by Ruder Finn into ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Training is essential for getting the most out of your AI investments – so get help from your AI vendors in putting together ...

The J.D. Power Airport Lounge Benchmark survey found American Express Centurion lounges as the most popular in the U.S., with ...

We have a once-in-a-generation opportunity to modernize an industry that is essential to everyday life, and ServiceTitan is building not just software, but the core operating system that will support ...

CNW/ - This holiday season, while shoppers search for the perfect gifts and best deals, they're also navigating countless ...

While most P&C insurers are still “dabbling” in generative AI, the report says those pushing toward scaled, integrated ...

NEARLY all Islanders now pay by card – but three-quarters believe businesses should still be legally required to accept cash, according to new government survey data released amid continuing political ...

Passenger feedback highlights worsening delays, rude staff and weak communication as IndiGo battles crew shortages, mounting cancellations and operational strain ...

A report by satellite firm Viasat claims 60% of customers would pay more for direct-to-device satellite services.