Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance automation and human support.

For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have ...

Spam calls, junk fees, and customer service hassles are draining $165 billion a year from Americans, according to a new report. Here’s what you can do about it.

Guidance for Next Quarter (Q2) -- Revenue of $212 million to $220 million, operating margin between 22% and 24%, and non-GAAP ...

Barclays US Consumer Bank is leveraging generative artificial intelligence (GenAI) to create comprehensive summaries of interactions with customers across its contact centers to drive efficiencies and ...

Many other fake invoices have been seen, claiming to be from PayPal for items like computers, jewelry, and clothing.

Q4 2025 Earnings Call February 26, 2026 5:00 PM ESTCompany ParticipantsAmy Agress - Senior VP, General Counsel & ...

Q4 2025 Earnings Call February 26, 2026 5:00 PM ESTCompany ParticipantsJason Dammeyer - Director of SEC Reporting ...

Astound — a telecommunication provider focused on internet, Wi-Fi, mobile and television services — employs about 270 people in the Lehigh Valley, among thousands of workers nationwide.

Owens Corning (NYSE:OC) Q4 2025 Earnings Call Transcript February 25, 2026 Owens Corning misses on earnings expectations. Reported EPS is $-11.5404 EPS, expectations were $1.36. Operator: Good morning ...

Swedish fashion company H&M Group plans to lay off 181 workers from its downtown Chicago customer service call center, according to a notice filed with the state last week.