The Ministry of Municipality’s Customer Service and Unified Call Center Department delivered a total of 984,787 services in 2025.

During a heated debate at a Public Service Commission hearing Wednesday morning, Baltimore Gas and Electric Co.’s (BGE) representatives agreed to share monthly data about their customer service center ...

A viral TikTok shows a Spectrum customer service rep yelling and berating a caller who tried to cancel the service.

Swedish fashion company H&M Group plans to lay off 181 workers from its downtown Chicago customer service call center, according to a notice filed with the state last week.

Spam calls, junk fees, and customer service hassles are draining $165 billion a year from Americans, according to a new report. Here’s what you can do about it.

There is a classic Saturday Night Live sketch where Roseanne Barr "helps" a customer by saying exactly what every representative is actually thinking. I’ve even seen that sketch used as a training ...

Guidance for Next Quarter (Q2) -- Revenue of $212 million to $220 million, operating margin between 22% and 24%, and non-GAAP ...

Leadership Appointment -- Stephen Tadlock named CEO of Cactus International.

WILMINGTON, Del.--(BUSINESS WIRE)--Barclays US Consumer Bank is leveraging generative artificial intelligence (GenAI) to create comprehensive summaries of interactions with customers across its ...

Jack in the Box — the fast food chain known for its Sourdough Jack burger and deep-fried tacos — is facing significant business challenges, with a tanking stock and waning customer base. Shares of the ...

Significant computer network problems are impacting the operations of the Lawrence Journal-World, resulting in some customer service changes for this week. Customers of the newspaper are asked to ...