The Ministry of Municipality’s Customer Service and Unified Call Center Department delivered a total of 984,787 services in 2025.

A viral TikTok shows a Spectrum customer service rep yelling and berating a caller who tried to cancel the service.

Swedish fashion company H&M Group plans to lay off 181 workers from its downtown Chicago customer service call center, according to a notice filed with the state last week.

Spam calls, junk fees, and customer service hassles are draining $165 billion a year from Americans, according to a new report. Here’s what you can do about it.

For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have ...

Jack in the Box — the fast food chain known for its Sourdough Jack burger and deep-fried tacos — is facing significant business challenges, with a tanking stock and waning customer base. Shares of the ...

Salesforce posted accelerating growth and pushed up its long-range revenue target thanks to a recent acquisition.

Significant computer network problems are impacting the operations of the Lawrence Journal-World, resulting in some customer service changes for this week. Customers of the newspaper are asked to ...

The Social Security Administration (SSA) is rolling out a major change to the way it handles customer service.

Adopting a learner’s mindset, staying in close customer dialogue and digging beneath surface feedback can turn real-world insights into repeatable competitive advantage.

A duplex speech-to-speech model changes the premise: The intelligence layer consumes audio and produces audio directly. The model can attend to what was said and how it was said—content and delivery ...