Irish budget carrier Ryanair was identified as the poorest-performing short-haul airline overall, achieving a customer score ...

Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance automation and human support.

Interviews with customers and reviews of court records and complaints by The Post allege deceptive pricing, careless handling of belongings and aggressive pressure to tip.

Elevated Dynamics reaches 500 sales for Verizon in one quarter, highlighting growth driven by wireless service ...

Gov. Andy Beshear signed emergency legislation last week giving utilities the flexibility to spread big increases in fuel surcharges across several billing cycles. Appalachian-based Kentucky Power ...

I may be angry (and have every right to be), but I always take a deep breath before I get on the call so I can come in calm. I remember that the customer service rep isn't the person who created the ...

Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time savings.

FlexJobs research identifies 25 high paying remote jobs hiring now with no experience required, with salaries up to 68000 across entry level roles.

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

DASHPOINT, WA - February 23, 2026 - PRESSADVANTAGE - Spartan Plumbing Inc., a professional plumbing company serving ...

COLUMBIA, MD - February 03, 2026 - PRESSADVANTAGE - GBC Kitchen and Bath Columbia LLC, a home renovation specialist ...