Depending on where you live, you might be stuck with one internet provider. See how bad yours is on Consumer Reports.

There is a classic Saturday Night Live sketch where Roseanne Barr "helps" a customer by saying exactly what every representative is actually thinking. I’ve even seen that sketch used as a training ...

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

Klaviyo, Inc. (NYSE:KVYO) Q4 2025 Earnings Call Transcript February 10, 2026 Klaviyo, Inc. beats earnings expectations. Reported EPS is $22.87, expectations were $0.17. Krista: Ladies and gentlemen, ...

OneFii’s founder-led vision is clear: the future of technology won’t be louder, faster, or more complicated—it will be ...

A popular supermarket chain's artificial intelligence assistant has had its digital wings clipped, after leaving some customers deeply uncomfortable by claiming to be human and responding to requests ...

Sometimes, you’re just in the right place at the right time. Imagine you were chatting with a customer service rep on the phone, and you guys were laughing and having a good time, when suddenly, she ...

During parent company Restaurant Brands International’s third quarter earnings call, chief executive officer Josh Kobza said ...

A new scam involves impostors posing as airline customer service representatives.

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

WILMINGTON, Del.--(BUSINESS WIRE)--Barclays US Consumer Bank is leveraging generative artificial intelligence (GenAI) to create comprehensive summaries of interactions with customers across its ...

The fast-food chain wants to hear from customers directly.