Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

Procedureflow, the intelligent knowledge management platform, today announced its integration with NiCE CXone that embeds ...

Q1 2026 Earnings Call Transcript December 12, 2025 Zedge, Inc. beats earnings expectations. Reported EPS is $0.07, ...

Employees over the age of 67 can find numerous job opportunities at companies such as L.L. Bean, American Red Cross, and AT&T ...

Q4 2025 Earnings Call Transcript December 11, 2025 Ciena Corporation beats earnings expectations. Reported EPS is $0.91, ...

Barclays 23rd Annual Global Technology Conference December 11, 2025 4:55 PM ESTCompany ParticipantsNitesh Sharan - ...

Last spring, CellarTracker, a wine-collection app, built an AI-powered sommelier to make unvarnished wine recommendations ...

The Pennsylvania Department of Agriculture, 866-366-3723, uses a risk-based inspection reporting process for restaurants and other food handlers.

KMF Automotive Ltd, a trusted provider of professional vehicle maintenance and repair services, has announced a series of improvements to its primary service offerings, aimed at increasing efficiency, ...

So, you’ve got an interview for a call center job, but maybe you’re thinking, ‘I’ve never worked in a call center before, ...

Using STAR helps you tell a clear, concise, and impactful story about your skills and experiences. It’s a great tool to ...

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...