A survey of 250 Azizi mobile banking users in six Afghan cities found that efficiency, privacy and security, Sharia ...

Agents, intermediaries and the public now have one more week to share their views on IRDAI's proposed commission caps and ...

Every customer service interaction is an unedited account of what customers are feeling, in their own words. A company can ...

Stakeholders, policyholders and insurers can submit their views on the proposed reforms until October 31, 2026. IRDAI has ...

India’s insurance regulator has extended the deadline for feedback on proposed insurance distribution reforms to October 31, 2026, from October 25. Details here.

A cross-sectional survey of 409 community-pharmacy customers in Da Nang, Vietnam, found that communication and responsiveness ...

Traditional customer surveys, endless feedback requests, and Net Promoter Scores (NPS) are failing both consumers and brands.

Many small shops, salons, classrooms, and freelancers struggle with wanting to post "customer testimonials" on their websites ...

MHC, the AI-powered SaaS platform for document, customer communications, and payment automation, today announced that MHC NorthStar SaaS volume grew more than 50% year over year and the number of ...

Scaled Cognition Inc., an artificial intelligence lab building models for enterprise customer service agents, is introducing ...

An effort to fix a hotel bill illustrates why New York City is now trying to crack down on A.I. chatbot-powered customer ...