Three businesses in California were honored by City Beat News for providing outstanding customer service, all of them ...
Three companies were recently recognized by Pulse of the City News for 12 straight years of providing outstanding ...
Three businesses along the East Coast received consecutive Talk Awards for their award-winning customer service.
In the supermarket category, Trader Joe’s climbed 2% to score 86, unseating Publix (who remains unchanged at 84) for the top ...
ACSI results are based on surveys conducted over a 12-month period ending in December 2025, with scores reported on a 0-to-100 scale.
The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...
SUNNYVALE, Calif., Jan. 21, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading provider of AI knowledge ...
The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...
Skyrocketing premiums and shifting consumer behavior are reshaping the U.S. auto insurance landscape heading into 2026.
Medallia and Ada Announce Strategic Partnership to Unite Customer Intelligence with Agentic AI to Elevate Customer ...
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How to choose the best call center software
Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...
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