ConnectWise has acquired zofiQ, bringing agentic AI automation directly into one of the most widely used platforms for IT ...

Q AI agents embedded in ConnectWise PSA help IT Solution Providers resolve more tickets with the same team, deliver more ...

Your weekly round-up of conferences, dinners, seminars and charity events ...

ConnectWise's Park Tower headquarters in Tampa. According to the company, zofiQ's AI agents can deliver 90-97% accuracy in ticket triage and classification, with time savings of five to 10 minutes per ...

People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims ...

Proctors Collaborative and Troy Savings Bank Music Hall have been using Theatre Manager (TM) from Arts Management Systems. In ...

ConnectWise has bought Toronto-based Zofiq, an agentic AI company that automates high-volume service desk operations, in a ...

Officials with the aquarium said the new implementation is “in response to unprecedented growth and to continue providing exceptional guest experiences” The aquarium will extend its closing time by an ...

GLTC and Masabi are introducing account-based ticketing after the sucessful rollout of mobile ticketing in 2024. The Greater ...

Seattle's ORCA transit system is rolling out an upgrade that will let riders pay fares by tapping their credit card or ...

Mobile ticketing technology can tell conductors when a passenger’s ticket was activated. And if they’re subject to the ...

As the new year looms large, new laws do too across the United States. California has several that specifically address drivers, riders, and others, including autonomous vehicles, who share the road.