Many enterprise AI initiatives continue to struggle — with 95% failing to deliver ROI due to inadequate data infrastructure ...

Misreading churn leads to flawed CLV assumptions. Analyze retention over time and identify the customers that actually drive ...

AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first ...

The use of AI in email marketing isn't a silver bullet, powered by an LLM. We look at the necessary steps marketing pros need ...

Healthcare doesn’t fail at AI because of bad models. It fails because the enterprise isn’t ready to trust, govern or ...

Okta is warning about custom phishing kits built specifically for voice-based social engineering (vishing) attacks.

Enterprises face key challenges in harnessing unstructured data so they can make the most of their investments in AI, but several vendors are addressing these challenges.

When DoorDash selected NetSuite as its corporate financial control center, it sought a scalable platform that could connect ...

Monday.com provides a versatile solution for managing customer relationships, featuring customizable pipelines, powerful ...

AI agents break traditional IAM by enabling delegated access, authorization bypass, and high-risk ownerless organizational ...

The next generation of inference platforms must evolve to address all three layers. The goal is not only to serve models ...

In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...