Many enterprise AI initiatives continue to struggle — with 95% failing to deliver ROI due to inadequate data infrastructure ...

The use of AI in email marketing isn't a silver bullet, powered by an LLM. We look at the necessary steps marketing pros need ...

Okta is warning about custom phishing kits built specifically for voice-based social engineering (vishing) attacks.

Monday.com provides a versatile solution for managing customer relationships, featuring customizable pipelines, powerful ...

AI agents break traditional IAM by enabling delegated access, authorization bypass, and high-risk ownerless organizational ...

The next generation of inference platforms must evolve to address all three layers. The goal is not only to serve models ...

In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

This week - a viral LinkedIn skirmish sparks one of diginomica's best agentic AI pieces of the year. Plus: Frugal AI sounds ...

Zero switching costs: Most wrapper companies don't own proprietary data, embedded workflows or deep integrations. A customer ...

Businesses today that rely on outgoing calls face a harsh reality: Trust in the voice channel for many Americans is fundamentally broken. Fortunately, there’s a resource that can help restore consumer ...

Real-time collaboration between people and AI is emerging as a critical driver of faster, higher-quality business innovation.

Ghana rsquo;s energy sector depends heavily on the importation of refined petroleum products and liquefied petroleum gas (LPG ...