Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to ...

Boarding a plane has become ‘elitist,’ passengers say — but airlines profit off premium travelers paying for priority status ...

It's a shame that customer service doesn't always get the respect and attention it deserves because it's among the most important ingredients in any business's success. There's no better marketing ...

Verizon says it's working on a solution for the national service disruption many customers experienced on Jan. 14.

Nigerians in major cities criticise electricity DisCos for failing to meet NERC’s mandated supply hours, prompting calls for ...

Rival carriers T-Mobile and AT&T piled on as Verizon struggled through a massive nationwide outage on Wednesday, telling ...

Megan Smith, 24, has been granted permission to keep running Luco Wellness from her grandparents' garden in Norfolk - despite ...

We’ve all seen the signs in businesses, retail shops and elsewhere that read, “We reserve the right to refuse service to anyone.” But is that really true? Do business owners have the legal right to ...

Tom Conrad knows that fixing the customer relationship is as important as fixing the software. I have to imagine Tom Conrad has been very busy since being appointed first interim and then permanent ...

Beverley says she felt 'assaulted' after the men left the huge TV in the middle of her floor and she couldn't watch Strictly ...