In an era where a single negative interaction can go viral, organisations are scrambling to upgrade their CX capabilities.

• Jabra extends its premium collaboration portfolio with PanaCast 40 VBS (Video Bar System), the only small room Android-bar that captures the entire room with 180° field of view. • Advanced audio ...

Skipping the Big Game Ad Spend? NICE Goes Digital with a Must-Watch AI Commercial. Nice contact centre specialist ...

Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth within the contact centre ...

Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to be outsourced overseas with ...

GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact centre ...

Interact’s support will ensure that Wigan Youth Zone can continue delivering high-quality services to those who need it most.

The Welsh Ambulance Service in north Wales have announced that their Emergency Call Handlers will more into a new state of ...

Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution. contact centre contact ...

Why Customer Experience Needs a Reality Check in 2025 in the contact centre - Stuart Dorman, CIO at Sabio Group discusses.