McDonald's customers clamoring for Crocs that they'll never wear. NEW YORK — Self-service kiosks at McDonald’s and other fast-food chains have loomed as job killers since they were first rolled out 25 ...

Self-service kiosks at McDonald's and other fast-food chains have loomed as job killers since they were first rolled out 25 years ago. But nobody predicted what actually happened. In one of the ...

The self-service kiosk, once a clunky novelty, has evolved into a sleek and essential fixture in the modern retail and restaurant landscape. No longer confined to the express lane of a grocery store ...

Doug Bonderud is an award-winning writer capable of bridging the gap between complex and conversational across technology, innovation and the human condition. Self-service is no longer expected; it’s ...

Instead, touchscreen kiosks have added extra work for kitchen staff and pushed customers to order more food than they do at the cash register. The kiosks show the unintended consequences of technology ...

New York (CNN) — Self-service kiosks at McDonald’s and other fast-food chains have loomed as job killers since they were first rolled out 25 years ago. But nobody predicted what actually happened. In ...