American Airlines has named veteran company executive Heather Garboden as senior vice president and chief customer officer, ...

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The proposal being considered would require airlines to pay stranded passengers at least $200, and as much as $775, in cash ...

American Airlines has named veteran company executive Heather Garboden as SVP and chief customer officer, effective immediately, according to a Tuesday internal memo from American CEO Robert Isom.

Gloria Brown reached out to WBTV for help after she said her laptop was broken during a flight, and she was struggling to get American Airlines to pay her to cover the damage. Brown was returning to ...

It’s been one week since American Eagle Flight 5342 crashed into the Potomac River, and the work has only begun to recover ...

An American Airlines frequent flyer was left stranded and confused after the airline inexplicably put him on their no-fly ...

I received a puzzling email — an American Airlines flight confirmation for a trip from Oklahoma to Oregon that I hadn't booked. I thought it must be some kind of phishing scam, but no, it was a ...

A 2024 report found that American Airlines lost more bags than any ... My item locations in the coming months as part of their customer service process for locating mishandled or delayed bags.

We're excited to introduce our new state-of-the-art flagship suite on our new Boeing 787-9 and Airbus A321XLR aircraft later this year,” said Isom. The luxe suites, which had originally been scheduled ...