The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the interoperability challenge by functioning as a universal adapter for AI agents.

Why the most overlooked part of the customer journey determines whether people stay, leave or talk about you.

If your customers reach out to you for customer support or for problems to be resolved, this is must-have information. In my annual customer experience research, we asked more than 1,000 U.S.

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.