If your organization is preparing for SOX or IT audits while leveraging Salesforce as a CRM, one of the first things to do is to enforce IT general controls (ITGC) to mitigate risks in your CRM. If ...

I’ve seen firsthand how the right technology can transform an RIA firm. On top of the benefits to advisors’ day-to-day work, a modernized tech stack has become table stakes in the M&A deal room. Deal ...

Your company knows that it wants a serious CRM system. But the CFO, nervous about the costs, starts to suggest strategies that could keep things under control. Meanwhile, you know the implementation ...

Your company has acknowledged that the business needs a new CRM system. But the CFO is nervous about the costs, and starts to suggest strategies that could lower costs-or doom your project to fail .

Developing personalized experiences with your customers is pivotal to establishing a well-loved and long-lasting brand. Customers don’t want to feel like they’re just another number in your business’s ...

As a CIO or CRM leader working for a manufacturing company, there are likely many issues rising to the top of your list as priorities to better manage the volatile supply chain for your business, with ...

The holiday season is no longer a frantic sprint of one-off campaigns, it’s a high-stakes, months-long journey where brands must guide customers seamlessly from discovery to purchase and beyond. Yet ...

DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/e9aaf0/business_trends_c) has announced the addition of the "Business Trends ...

SCOTTSDALE, ARIZ. — Although in agreement that implementation of an internal CRM strategy is no picnic, Microsoft and AT&T are diverging on which road to take. The telecom vendor is utilizing a single ...

Join Deloitte Digital leaders as they delve into the current state of the industry and discuss the future of customer engagement for pharmaceutical companies. Learn what leaders should be considering ...