To those of you that thought outbound dialing was a thing of the past, Interactive Intelligence says 'not so fast.' The Indianapolis software vendor's new VoIP-enabled version of its outbound dialing ...

Discover how an outbound dialer can help you reach more prospects and win the numbers game with effective dialing strategies. An outbound dialer is software that automates and manages outgoing phone ...

Modern businesses need automation to enhance productivity and streamline corporate processes. Call centers choose between two options: a progressive vs. predictive dialer. Which is better? Editorial ...

Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Discover the ideal dialing solutions to enhance productivity and efficiency in your operations.