Salesforce.com is being sued by a customer who claims the CRM software vendor’s misrepresentations made their relationship go sour. Bray International, a valve manufacturer based in Houston, first ...

Salesforce.com unveiled an on-demand customer support service on Wednesday, in a move to broaden its customer relationship management offerings. Supportforce.com is designed to allow a company's ...

Hosted CRM evangelist Salesforce.com Inc. began a new branding campaign this week to draw attention to its customer service support functionality, launching a new Web site at Supportforce.com and ...

Salesforce says it revoked refresh tokens linked to Gainsight-published applications while investigating a new wave of data ...

Salesforce.com announced several new partnerships and programs at its industry luncheon and customer event today in New York, all tied to the expanding field of on-demand service and support. Chief ...

Companies that want to customize their Salesforce experience around their own unique needs will now be able to tap into programming skills already familiar to a huge portion of the software ...

SightCall, providers of an augmented reality video assistance platform, has released SightCall Visual Support for the Salesforce Lightning Platform on Salesforce.com's AppExchange. SightCall now ...

Governments, local authorities and health bodies have been grappling with containing the spread of the COVID-19 virus for months now, with lockdowns and subsequent contact tracing systems being a ...

Increase Efficiency, Improve Personalized Service with Omnichannel Natively Inside Salesforce CXone Omnichannel Routing support of Salesforce Live Agent cases and chats, via API integration, provides ...

With the announcement of emoji support for Pardot, Salesforce lets you experiment with the less serious side of business communication. Last week, business tech giant Salesforce announced support for ...

Claiming that Support.com will "transform contact centers and help desks the same way that salesforce.com has transformed sales force automation," the San Francisco-based provider said the new service ...