Good, caring and personal customer service on the shop floor greatly ... Hire the right people The people that work in a retail store are there primarily to delight customers, not necessarily ...

If you work in one of these industries, what's the most entitled thing a customer has said to you or asked you? Maybe you ...

This report underscores the rising significance of hyper-personalization, convenience, speed, and proactive customer service across various retail sectors. As the retail landscape continues to evolve ...

The incident, shared on Reddit by user MikeyOTB, describes how a father and his son entered the store just minutes before closing time, setting off a tense exchange. The original poster (OP) explained ...

Attention-grabbing campaigns might bring customers in, but it’s the experience that keeps them loyal. Retailers need to ...

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...

Noticing that a customer is looking for a specific item or offering assistance before they ask — shows customers that they ...

With expertise spanning operations, HR, digital transformation, customer service, and leadership, these individuals have been carefully selected to celebrate and champion the heart of the retail ...

Some workers are leaving retail and restaurant ... is less than one average customer's ticket," she told Insider. "Our 200,000 partners across the U.S. are the best people in the business, and ...