The retail industry is undergoing a major transformation driven by the convergence of generative AI (GenAI) and agentic AI.

In today’s fast-paced retail landscape, where every interaction counts, enhancing customer experience has become a top ...

It is clear that brands must embrace connected retail, personalisation, and data-driven strategies to create customer-centric ...

The retail industry has ranked the worst for customer service, after a new report scored it just 51.4 out of 100 and revealed customers spend over 11 minutes ...

Gary Hawkins has been enmeshed in the retail industry for nearly three decades. He has worked as a practitioner and served as ...

The retail market is constantly changing as businesses adjust to changing consumer habits, technology, new trends, and ...

Consumers have emerged from the past few tumultuous years with re-evaluated priorities and re-established values—self, ...