As a result of the pandemic, the practice of remote working is now the norm the world over. This has presented a significant challenge for many businesses that have had to shift many important ...

The world of customer service has changed. What used to be in-person and onsite transactions has evolved into interactions via chat or phone. These are more convenient for the customer as they get ...

Gone are the days when customer support agents are required to sit side-by-side. Remote work has become the norm for many support teams, and COVID-19 has only cemented what many companies have known ...

Remote work has totally changed things, hasn’t it? Working from home—or from wherever you feel like—has gone from being a cool perk to something we are all starting to expect from companies that hire ...

According to some estimates, companies worldwide lose close to 1.8 trillion US dollars to low productivity each year. This can happen for a variety of reasons. But it’s safe to assume that having your ...

A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...