GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

Turning the tables on offshore trends, a call center company with operations in India aims to acquire a U.S. facility. iSeva, an Irving, Texas-based company that provides call center services from a ...

TLDR: Indians who work in these call centers have the opportunity to earn dramatically more than their country's median wage. $5000/yr at $2/hr is comfortably middle class in India. The cost is that ...

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or Galaxy ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. The ...