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It's definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps he's suffered a major setback—a storm or fire, for example—and is ...

Organizations are relying more than ever on technology and information processes and systems to deliver critical operations. Given this operating environment, the occurrence of incidents resulting in ...

It's no longer how you respond to a security incident that counts; it's how you manage it. In the first part of a two-part discussion of incident response trends for 2011, Georgia Killcrece of the ...

Security incident management is a critical control by ISO 27001 standards (Clause A13), and has an equal, if not higher, level of importance in other standards and frameworks. incident management ...

Since 2010, Juliana has been a professional writer in the technology and small business worlds. She has both journalism and copywriting experience and is exceptional at distilling complex concepts ...

The New York Yankees are one of the greatest teams in professional baseball, and until recently, also had a legendary manager: Joe Torre. But even Torre didn't go it alone - he had a batting coach, a ...