Editor’s note: In April, Healthwise will be joining our healthcare colleagues at the 2023 HIMSS Global Health Conference in Chicago. Improving the patient experience is a topic that’s sure to spark ...

This podcast discusses the upcoming changes to the HCAHPS survey in 2025, focusing on why these updates are happening and how they will benefit patients and healthcare providers. We are joined by ...

Improving physician and nurse communication in the hospital setting is pivotal in achieving a good patient experience. HealthLeaders is helping to celebrate Patient Experience Week! In honor of ...

Healthcare providers who seek consistent revenue growth and loyalty often invest heavily in patient experience and satisfaction monitoring systems. The healthcare industry has historically relied on ...

Background: The purpose of the study was to better understand the relationship of Lean implementation and patient satisfaction (HCAHPS) scores in acute care hospitals. Hospitals are under significant ...

As hospitals and health systems continue to improve patient experience, it becomes more difficult to differentiate organizations based on HCAHPS scores alone. An emerging trend, sentiment analysis, ...