Providing an excellent patient experience is tied more closely than ever to reimbursements. This article first appeared in the July/August 2014 issue of HealthLeaders magazine. It has always been a ...

National Research (NASDAQ:NRC) leaders Sarah Fryda and Jason Messerli told webcast attendees that hospitals can use Net Promoter Score (NPS) and other real-time patient feedback tools to strengthen ...

As the calendar turns to 2025, the biggest changes are coming to the HCAHPS survey since the advent of the national patient experience measurement system in 2006. After years of study and testing, CMS ...

SE Healthcare Launches HCAHPS Data Integration to Help Hospitals Identify Patient Experience Risk Earlier New integration connects workforce burnout data with patient satisfaction metrics, enabling ...

While the HCAHPS survey is useful to collect and evaluate information on patient experience among adult hospitalized patients, the healthcare industry had been lacking a similar tool to measure ...

A recent report by Press Ganey identified communication with nurses as a “rising tide” patient experience measure — one that influences a host of other HCAHPS measures, including responsiveness of ...

A new study in JAMA has found that patient-reported pain satisfaction scores on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys are not associated with rates of ...

Patient experience platform combined with Centers for Medicare and Medicaid (CMS) certification to administer HCAHPS provides real-time patient insights that drive intelligent action for improved ...

It is not just physicians who must grapple with the pros and cons of online reviews from their patients. On social media review sites such as Yelp, hospitals are in the public's crosshairs as well.

Editor’s note: In April, Healthwise will be joining our healthcare colleagues at the 2023 HIMSS Global Health Conference in Chicago. Improving the patient experience is a topic that’s sure to spark ...

Spending a night in the hospital is not only stressful -- it's loud. The constant beeps, whirrs and alarms ascend to a cacophony that produces anything but a relaxing, restful environment. Hospitals ...