Why do so many businesses built on great ideas still fracture and fail? This question has been asked in countless post-mortems. While mourning founders often discuss bottom lines, economies of scale, ...

In my opinion, it would be difficult to find a business leader who doesn’t at least give lip service to focus on the customer. In reality, their operational frameworks might be bursting with systems ...

Staying aware of your competition is smart—but when your strategy starts revolving around their every move, it’s easy to lose sight of your own goals. Focusing too heavily on competitors can shift ...

In my role as an adviser to new businesses, I often have to remind founders to think more like salespeople from day one, in finding a real problem to solve and designing the solution. Even the best ...

Customer experience writer and keynote speaker Stan Phelps once said, “Customer experience isn’t an expense. Managing customer experience bolsters your brand.” In the present-day business landscape, ...

Former Starbucks CEO Howard Schultz has some thoughts on the company's poor quarterly sales. He said the chain needs to fix its app and focus on the customer experience. Starbucks posted a drop in ...