But those shiny adverts work so well... Consumers don't care about how good a service is when using directory enquiries services - they're led by advertising, a new report from communications watchdog ...

Communications watchdog Ofcom and premium rate regulator Icstis have published the results of their study into the deregulated directory enquiries market – and they're a bit of a mixed bag. The ...

Chaos has engulfed the new 118 telephone directory enquiry services as callers are met by staff who have little grasp of English or the geography of Britain. Some of the call centres for the new ...